Shipping policy

Processing time

We ask our customers to allow us 1-2 business days of processing time to assemble your order before it ships.  However, during our sales and the holiday season, Frontline experiences a higher volume of orders than usual, and we kindly ask that customers allow 7 business days for orders to be processed.

Shipping rates

Calculated at checkout and vary depending on your delivery location.  All duties, customs, and taxes incurred when items are shipped internationally are the responsibility of the customer.

Tracking order

Tracking information will be sent via email.  If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to support@frontlinengb.com including your order number.

Item not delivered?

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may have been delayed by the selected courier service. Once items are dispatched, it is the responsibility of the postal service to ensure packages are delivered. Please note that refunds will not be issued for lost packages; however, items will be resent if a package cannot be traced.